A true people company
Our people are the foundation of our brand, and with our warm, personal, and including atmosphere we welcome everyone just the way they are. Our values set the foundation for our culture and they guide us every day in our work. As of December 2020, we had 5 188 employees and during 2020 we received over 86 000 work applications to come and work for us.
Our employees are our most important ambassadors and having 96% of our total workforce in the Coffee Shops, we need to ensure that we are present where the majority of our employees are and that we learn from them and their needs. Listening to our employees about what they are thinking and feeling is one of our most important tasks and we do this through surveys, focus groups, team meetings and one on one meetings. Feedback channels for the employees are in place in all countries where queries and thoughts can be raised. We also have work environment representatives and we work with open communication between our Coffee Shop operations and the service offices supporting these.
In 2020 we also started rolling out improved employee rest and break areas initiating in 18 Coffee Shops. This is an ongoing work as a part of bettering the physical work-environment and create a larger and better areas for calm and rest during the employee work breaks.
In 2021 we will take steps to further reinforce and standardize Group policies and guidelines, related to onboarding, training, capacity development, work environment, as well as continue our work on equality and diversity. Ultimately, everyone matters and we want to see our people thrive in their role regardless of what work title they hold.
Espresso House starts with you
Our greatest ambassadors are the one working at Espresso House and we want everyone to be proud of the organization. The Espresso House culture is key to our success and we have many ambassadors within the organization that has taken the opportunity given by Espresso House and excelled – both personally and from a career perspective.
There are many examples that Espresso House is a great platform for growth, our own CEO is maybe the most telling example. Going from working behind the coffee station as a barista, to manage a multibillion company in an expansive market in just a couple of years is impressive. That amazing journey is rooted in the company philosophy of believing in people and their ability to do good. The Espresso House culture is key to our success and we have many examples of people in the company who climbed and grew within the organization. When the people grows, the company grows. That is why Espresso House starts with you.